American Home Shield Review (January 2023)

American Home Shield Review

We researched and reviewed American Home Shield’s home warranty plans, pricing, customer satisfaction, and more.

American Home Shield is a veteran in the home warranty industry and one of the best home warranty companies available to homeowners. AHS has been in business for five decades, provides comprehensive coverage, and demonstrates excellent customer service. Our American Home Shield review outlines the company’s plans, pricing, and customer reviews to help you decide if an AHS home warranty is right for you.

Our Take on American Home Shield

We rated American Home Shield a 94 out of 100 and named it the best overall home warranty company. Its extensive plan options, nationwide availability, and five decades of experience make it a good investment for homeowners.

In our most recent survey of 1,000 homeowners, 35% of respondents said they paid more than $1,000 on a single home repair, while 27% said they paid more than $1,000 on a single appliance replacement. With a home warranty from AHS, you’ll only pay your monthly premium and chosen service call fee, saving you hundreds or even thousands when your systems and appliances unexpectedly break down.


Best Home Warranty Companies of 2023

The home warranty companies with the best ratings include the following:

  • American Home Shield: Best Coverage Caps
  • Liberty Home Guard: Best Customer Ratings
  • Select Home Warranty: Best Value
  • First American Home Warranty: Best Appliance Coverage
  • Cinch Home Services: Best Additional Perks
  • 2-10 Home Buyers Warranty: Cheapest Appliance Plan
  • ARW Home: Affordable Service Call Fees
  • America’s First Choice Home Club: Best for Customization

Pros and Cons

Here are some pros and cons of American Home Shield:

✔ Has generous coverage caps
✔ Does not require maintenance records
✔ Allows customers to choose a $75, $100, or $125 service fee

✘ Charges slightly higher monthly premiums than some providers
✘ Guarantees repairs for only 30 days


American Home Shield Plans and Coverage

American Home Shield plans cover some of the most important household systems and appliances. AHS offers the following three plans:

  • ShieldPlatinum: Best for Comprehensive Coverage
  • ShieldGold: Best for a Basic Combo Plan
  • ShieldSilver: Best for Major Systems

Note: The ShieldGold plan has a lower appliance coverage limit than ShieldPlatinum.

American Home Shield Plans

Item CoveredShieldSilver™ShieldGold™ShieldPlatinum™
Air conditioner✔️✔️✔️
Heating units✔️✔️✔️
Ductwork✔️✔️✔️
Built-in exhaust, vent, and attic fans✔️✔️✔️
Main breaker and fuse panel box✔️✔️✔️
Doorbells and chimes✔️✔️✔️
Interior electrical lines✔️✔️✔️
Ceiling fans✔️✔️✔️
Garage-door openers✔️✔️✔️
Interior plumbing lines✔️✔️✔️
Toilets✔️✔️✔️
Faucets and valves✔️✔️✔️
Whirlpool tub motor and components✔️✔️✔️
Water heaters✔️✔️✔️
Re-key✔️✔️✔️
Air filter discounts✔️✔️✔️
Refrigerators✔️✔️
Ovens/ranges/cooktops✔️✔️
Dishwashers✔️✔️
Built-in microwave ovens✔️✔️
Garbage disposals✔️✔️
Instant hot/cold water dispensers✔️✔️
Washers✔️✔️
Dryers✔️✔️
HVAC tune-up✔️
Roof-leak repair✔️

Optional Add-ons

American Home Shield offers coverage for five additional items that you can include with any plan. You can get pricing for these additional items when you visit American Home Shield’s website and request a free quote.

Here are the five optional add-ons:

  • Electronics extended warranty
  • Pool and spa
  • Well pump
  • Septic pump
  • Guest unit

American Home Shield Pricing

American Home Shield’s home warranty prices are in line with industry averages. Plan pricing will depend on where you live, the type of plan you choose, and how many add-ons you include in your coverage.

Plan Pricing

In general, American Home Shield costs between $40 and $58 per month. If you choose a $100 or $125 service fee, your monthly premium will be cheaper. We recommend filling out this simple online form to get a free quote for plans in your area.

Service Fees

In addition to a monthly premium, customers pay a service call fee, a one-time fee paid to the contractor who comes to address the system or appliance in question. AHS lets customers choose their own service fee of $75, $100, or $125.

Choosing a lower service call fee means you’ll have to pay more each month, while opting for a higher service fee means you’ll pay less every month.


American Home Shield State Availability

American Home Shield offers home warranty coverage for homeowners in 49 states nationwide, excluding Alaska.


American Home Shield Reviews

In general, American Home Shield home warranty reviews from existing customers are a mix of positive and negative reviews. Some customers are happy with quick fixes and an easy claims process, while some complain about denied claims and negative experiences with on-site technicians.

Take a look at a few American Home Shield reviews posted on the Better Business Bureau (BBB):

absolutely the best ac repair . **** came in, asked a couple of questions, then went about his job to diagnosed the problem and repair the ac. And, after 5 days of no ac in hot weather with a 3 week old infant in the house, we were very happy. **** was very knowledgeable and diligently checked to make sure everything was working prior to him leaving. Best company ever. I highly recommend American Home Shield.” — Cynthia D., 9/6/2022

Ive had AHS for 3 years. Ive used them at least 4 times and never has a problem. I think it is a great value compared to what a service call and repair would normally cost for the issues Ive used them for. They are quick to respond to the service request and setting up an appointment to have someone come out to inspect/ repair!!Very satisfied customer here!” — Linda B., 9/6/2022

Worst home warranty company Ive ever worked with. Its been 8 days now since we filed a claim for our dishwasher and we still havent had a call from the contractor assigned to schedule an appointment for repairs. I have literally wasted hours of my time calling the warranty company to follow up. The warranty company says they have to fail three different times reaching out to said contractor before they can assign another one. The warranty company finally got us an appointment from 1-5 on day 7 and the contractor never showed up. We canceled plans to be here. So frustrating. I will be canceling my plan at the end of the month.” — Shane R., 8/18/2022

We also received this feedback from one of our readers:

“They are unresponsive, do not follow through on calls, and use cut-rate service vendors who lack in their ability to complete repairs in a timely manner. I have now been waiting a month for hot water, have had three visits from the service vendor, and have been told by both the vendor and AHS that the parts are on order. My previous experience with AHS was to get a clothes dryer repaired. After over a month of waiting for parts, I finally purchased a new dryer. Several months later they did reimburse me for the purchase. AHS never did any follow-up until I cancelled the service call and demanded payment.” — John F., 10/28/2022


Our Conclusion

The This Old House Reviews Team rated American Home Shield a 94 out of 100 and named it our best overall provider. AHS provides some of the most comprehensive home warranty coverage in the industry, offering three plans for systems, appliances, or both, plus five optional add-ons. Further, AHS allows customers to choose their own contractors and service fee amounts.

If you’re ready to sign up for a home warranty with American Home Shield, get a free online quote for pricing in your area:

If you’re not sure American Home Shield is right for you, see how the company stacks up against the competition and consider getting free quotes from each company to better understand your options.

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